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Clear, effective communication of policies and detailed reporting on user acceptance helps top agency demonstrate good governance and compliance obligations.

Reading. PolicyMatter Ltd today described how one of its customers, Sport England, is using PolicyMatter software to dramatically change how it communicates and audits key operational directives and policies to staff. Sport England, the UK Government agency responsible for advising, investing in and promoting community sport across the country, is using PolicyMatter to demonstrate a cross-organisation commitment to good governance and core accountabilities.

A case study published by PolicyMatter describes how Sport England transitioned the effectiveness of its policy communication initiative. Relying on its Intranet and handbook had left the organisation with a labour-intensive and inefficient process. “It became apparent that we had a large disconnect between where we needed to be and where we actually were,” related Audit and Risk Manager Greig Allen. “We had the situation where there were fifty or so key policies on our Intranet from business operations such as HR, ICT, Finance, Grants Management and Governance. What we didn’t have was any way of being sure staff had read them, understood them or signed up to them.”

Selective use of PolicyMatter’s question and answer facility allows Sport England to track that employees have fully understood key guidelines and directives. After an initial phase communicating policies related to governance, it now plans wider communication of more general business guidelines from several business functions.

“We’re delighted Sport England are seeing real benefits from the system,” said PolicyMatter’s Chris Heslop. “In both the public and private sector there are increasing pressures to demonstrate clear compliance and governance obligations, and this is exactly the challenge PolicyMatter has been designed to help customers meet.”